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Warranty

All Parmenon instruments feature a lifetime warranty on any solder joint. In addition, Parmenon warrants that your instrument will be free of manufacturing defects for the initial 12 months from the date of purchase. This warranty does not cover damage to your instrument caused by normal use and wear and tear, or resulting from misuse, improper care, accidents or unauthorized repair or service. In addition, this warranty does not cover adjustments such as shimming of key pads, adjustment of keys, adjustment of key motion (including binding), and adjustment of headjoint fits. The warranty is restricted to the original owner.

 

HEADJOINT EXCHANGE WARRANTY

Any Custom metal headjoint purchased directly from Parmenon can be exchanged once for another headjoint within one year of the date of purchase, provided the returned headjoint is in good repair and has not been altered to fit your flute. The customer has the option to exchange the original headjoint for another of greater value but is responsible for the difference in cost. The warranty is restricted to the original owner only. An owner desiring to make a headjoint exchange will be billed for postage for each trial shipment. Parmenon reserves the right to limit trial headjoint shipments to three shipments of one headjoint each within the year.
If you purchased your flute or headjoint from an authorized Parmenon Dealer, any exchange warranty must be handled through the original dealer.

 

REPAIR PROCEDURES

If your instrument is under warranty and you believe a problem exists, please contact the authorized Parmenon dealer from whom you purchased your Parmenon instrument. Please do not contact Parmenon directly unless you bought your instrument directly from us. Save your flute for the safe shipping of your instrument. To schedule an overhaul or other non-warranty maintenance work with Parmenon, click here to schedule your appointment online now!

 

OBLIGATION OF PARMENON

If, after Parmenon’s reasonable investigation, Parmenon determines that there is a manufacturing defect in your instrument, Parmenon shall, at its option, repair or replace the defective part at no charge.

 

LIMITATION ON DAMAGES

In no event shall Parmenon be liable for any incidental or consequential damages of any kind arising out of or resulting from the use of any Parmenon instrument, whether based upon contract, tort or any other legal theory. In no event shall Parmenon be liable for damages which exceed the purchase price paid for your Parmenon instrument.

 

RIGHTS UNDER STATE LAW

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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